The SUP-2024 Apple Device Support exam tests your understanding of the skills, tools, and knowledge you need to support and troubleshoot Apple devices in a large organization as a level 1 or 2 help desk professional. This exam is based on iOS 17, iPadOS 17, and macOS Sonoma.
To prepare for this exam, complete the course, review the learning objectives, and practice with the sample questions. Candidates who pass this exam earn the Apple Certified Support Professional certification and digital badge.
The exam topics of SUP-2024 include:
1. Apple Hardware
1.1 Understanding different Apple devices (iPhone, iPad, Mac, etc.)
1.2 Hardware components and specifications
1.3 Troubleshooting hardware issues
1.4 Operating Systems
2. macOS and iOS features and functionalities
2.1 Installation and configuration of operating systems
2.2 System updates and upgrades
2.3 Networking
3. Basic networking concepts (Wi-Fi, Ethernet, VPN)
3.1 Troubleshooting network connectivity issues
3.2 Configuring network settings on Apple devices
3.3 Apple Services
4. iCloud services and configuration
4.1 Apple ID management
4.2 Using Apple Business Manager and Apple School Manager
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