Exam MS-102 is the certification exam for Microsoft 365 Administrators. It is for administrators who deploy and manage Microsoft 365, perform Microsoft 365 tenant-level administration, and implement hybrid and cloud environments. The administrator supervises Microsoft 365 workloads and functions as their integrating hub. He or she also works to coordinate across multiple Microsoft workloads. Candidates are expected to have worked with responsible administrators, including architects responsible for infrastructure identity, workloads, security, endpoints, compliance, and applications.
Exam candidates should have functional experience with all Microsoft 365 workloads and Microsoft Entra ID and have administered one or both of these. They should also have in-depth knowledge of PowerShell, DNS, networking, and service administration.
Before taking the exam, candidates should be able to deploy and manage a Microsoft 365 tenant. An entire section of the exam is dedicated to this topic. Another area candidates should prepare for is implementing and managing Microsoft Entra Identity and Access. About 30% of the exam’s questions will be devoted to this area. Candidates will be expected to understand how to manage security and threats using Microsoft Defender XDR and how to manage compliance using Microsoft Purview.
Candidates will be tested on how to create a Microsoft 365 tenant and how to implement and manage domains. They must also have a solid grasp of configuring org settings, including privacy, security, and organizational profiles. To pass the exam, they must demonstrate that they can monitor adoption and usage and configure and manage Microsoft 365 Backup.
Candidates will be expected to understand how to manage users and groups and create and manage users in Microsoft Entra. This includes external users and guests. They will also be expected to create and manage contacts in the Microsoft 365 administration center. Candidates will also need to have a firm knowledge of the implementation and management of Microsoft Entra identity and access.
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