A field service consultant must be one of the most highly trained customer service agents that a company has, because these professionals are often some of the first ones the customers see or talk to face-to-face. But in a technology-driven business environment, these consultants must also have the technical skills to excel at their field. With the Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate certification, consultants are able to demonstrate their field experience and stand out from other potential employees.
Skills Tested
Candidates taking the exam will be tested on their ability to use Microsoft Dynamics 365 in all aspects of functional consulting. This includes scheduling resources, optimizing resources and matching skills and locations with availability. The test will also measure your ability to equip workers with the correct information and tools so that they can properly delivery great customer service.
You should have a general understanding of industry terminology, work order lifecycle inventory, dispatch, and best practice. General technical skills tested include:
Exam Preparation
Both self-paced and instructor-led learning paths are available to help individuals prepare for the exam. Candidates may also wish to take practice exams to make sure that their knowledge of field consulting is as advanced as the test requires it to be for certification.
Conclusion
Earning the Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate certification is a great way to set yourself apart from other prospective consultants. With this certification, employers can trust you to fulfill your role in increasing efficiency and improving customer relationships. This prestigious certification can drastically improve your job prospects.
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