Companies increasingly rely upon data to drive their strategic decisions. The goal of the Microsoft Certified: Dynamics 365 Customer Insights (Data) Specialty certification is to prove that professionals have the skill to harness date as a way to enhance customer experiences. Employers look to certified professionals to use data to create better customer solutions to improve the efficiency and reputation of the company.
Overall Exam Considerations
The exam can take up to 100 minutes to complete. While the exam focuses on a professional’s skill in Dynamics 365, a thorough understanding of Azure products must also be demonstrated. This includes Azure Machine Learning, Azure Synapse Analytics, and Azure architecture.
The exam may be taken in Italian, Portuguese, Spanish, French, Chinese, German, English, or Japanese. Prior to taking the exam, candidates are strongly encouraged to review study guides online and take practice exams. Considering the large amount of technical knowledge being tested, practice exams can boost your performance by allowing you to focus on the parts that you need to refresh.
Skills Measured on Exam
During the exam, candidates will be tested on their abilities in ingesting data, implementing AI predictions, configuring measures, configuring third-party connections, and creating customer profiles through data unification. Candidates will also need the ability to describe Dynamics 365 Customer Insights – Data and administer Customer Insights – Data.
Previous Experiences
Candidates should have previous experience with privacy, compliance, security, and consent. Additionally, candidates should have hands-on experience with responsible AI and data processes.
Conclusion
The Microsoft Certified: Dynamics 365 Customer Insights (Data) Specialty certification validates a professional’s skill in implementing solutions that provide customer service insight. For aspiring data analysts and consultants, this certification serves as a way to stand out from others and illustrate their ability to lead the way in customer engagement activities.
No Guesswork
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