Regarding IT service management (ITSM), the IT Service Management Foundation based on ISO/IEC 20000, is a vital certification for professionals who want to demonstrate their knowledge and skills in implementing and managing IT services according to international standards. This certification is an advantage for an individual’s ability to understand and apply the principles and processes of ITSM. The standard displays and highlights the importance of aligning IT services with the current and future needs of the business and its customers.
The path to achieving the ITSM18F certification requires knowledge about the core concepts of service management, including service design, service transition, service operation. Continual service improvement is essential. Candidates must have a grasp of the intricacies in the service lifecycle and how each phase interconnects to support the overarching goal of delivering these high-quality, desired services.
The ITSM18F exam details the principles of ITSM, the requirements of ISO/IEC 20000-1 and the best practices for service management processes. It ensures that you will have the knowledge needed to contribute to the development and implementation of service management practices that are efficient and effective.
Those who pass the ITSM18F exam must demonstrate their commitment to maintaining high standards of the service management division of IT.
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