This exam is geared for a person’s who wants to learn about the Genesys Cloud CX platform. During this exam, you are to be tested about the depth of your knowledge as it applies to the Genesys Cloud CX interface. This exam includes the configuration of various elements of the platform in addition to reporting metrics along with data performance knowledge.
This exam is for the following: System Administrators, Administrators and Developers and other personnel involved in these processes.
You will receive a course outline so that you are prepared for what to study for as well as materials that will assist you with study specific items. You will gain an understanding of the Genesys Cloud CX Platform and its components in addition to managing, supervising and implementing varioustools and knowledge.
By understanding the Genesys Cloud CX Architect, Scripting, QM and WFM you will also know how to configure Genesys Cloud CX andcollaborate with other staff members who are assigned to these tasks. This will assist all personnel in the process. As you navigate through the many features of Genesys Cloud, you will be expected to create Genesys Cloud CX reports while you work with Dynamic Views, etc.
Whats available to you:
There are many valuable teaching tools for Genesys Cloud CX, which include new material as released, while in an active year of subscription or membership. Subscribers are entitled to one certification voucher for each available exam within that subscription/membership time.
This vital subscription is a good for one calendar year and includes personal access to new and existing materials regarding that specific certification exam.
This exam avenue provides you with an excellent perspective of material contained in the Genesys Cloud CX environment. It describes the components that can be configured and customized as you implement a new contact area. This course will teach you the specifics on how to add or update existing users, help you with assigning their user roles, configure telephony boundaries for users. This introduces important, relevant terminologies which are used in Genesys Cloud CX as it relates to spoken terminologies within its contact centers.
This exam is a special preparation for an exciting career in this field of IT. It is highly sought after from a company management perspective, so it is an excellent direction to take for your career goals. Please make use of the many tools and study materials provided when thinking about taking this exam.
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