The Apple Certified Support Professional (ACSP) certification is designed for help desk professionals, technical coordinators, and power users who support macOS users, manage networks, or provide macOS technical support. ACSP certification verifies that you understand macOS core functions and that you can complete these functions:
Operating System Installation, Updates, and Upgrades
Install, update, or upgrade macOS.
Install, update, or upgrade iOS and iPadOS.
Revive or restore iPhone or iPad using Apple Configurator.
Revive or restore a Mac using Apple Configurator.
Erase all contents and settings in iOS, iPadOS, and macOS.
Apps
Recognize how third-party app resources enhance security.
Recognize the differences between kernel and system extensions.
Resolve access issues for non-App Store apps during installation in macOS.
Manage app requests for security and privacy settings.
Manage app background items.
Recognize how a personal Apple ID or Managed Apple ID affects the acquisition of apps from the App Store.
Troubleshoot apps (iOS, iPadOS, and macOS).
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