The 9L0-012 Apple Mac Service certification exam covers the objectives listed below:
1. macOS Setup and Maintenance
Participants learn about macOS installation and recovery. They identify the hardware and software requirements for installation; discuss the preparation and upgrade process; and explain hard drive formatting and partition types. Participants also identify top troubleshooting issues. They’ll discuss builds and using Apple Service Toolkit for troubleshooting macOS build issues.
2. macOS User Accounts
Participants compare and contrast user account capabilities; add and delete users; and learn about built-in password tools. Participants also discuss keychain passwords and how to resolve keychain password discrepancies.
3. Power Management
Participants discuss power management, and then perform activities such as identifying resources and best practices for managing power on Mac systems.
4. VMI for Mac Devices
Participants will learn to use the Visual/Mechanical Inspection (VMI) guide for Mac notebook computers, and identify eligibility of a Mac as in-warranty, out-of-warranty, or ineligible for service.
5. Troubleshooting Startup
Participants are guided through the startup process and challenged with relevant customer scenarios, including issues that can occur during startup.
6. macOS Networks
Participants identify problems related to wireless and wired networks. They learn how to isolate and resolve environmental, educational, and device issues. Participants also discuss troubleshooting tools and techniques to use when they isolate connection issues related to the Mac. Participants identify different ways to connect to a Mac and to share files, such as using AirDrop and macOS File Sharing. Participants learn about configuring a Bluetooth device.
7. Systematic Troubleshooting
Participants will build on the basic troubleshooting skills they learned in Service Fundamentals and focus on Mac-specific concepts and scenarios.
8. Repairing All Mac Computers
Participants identify the various tools and supplies to safely service all Mac models. They determine how to identify and service accidental damage, and they describe various connector types.
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