Exam Description: The Supporting Cisco Collaboration Devices v1.0 (CLTECH 100-890) is a 90-minute exam associated with Cisco Certified Technician Collaboration certification. The course, Supporting Cisco Collaboration Devices v1.0, helps candidates prepare for this exam.
Cisco Certified Technician Collaboration certification focuses on the skills required for onsite support and maintenance of Cisco collaboration endpoints and operating environments. Technicians in this area can identify Cisco collaboration endpoint models, accessories, cabling, and interfaces; understand the Cisco collaboration software and identify commonly found software; and use the Cisco Command Line Interface (CLI) to connect and service products.
The following topics are general guidelines for the content likely to be included on the exam. However, other related topics may also appear on any specific delivery of the exam. To better reflect the contents of the exam and for clarity purposes, the guidelines below may change at any time without notice.
1.0 Collaboration Environment
1.1 Describe the VOIP infrastructure
1.2 Introduce Cisco Collaboration Technology and Solutions
1.3 Introduce Cisco Meeting Server and TelePresence Management Suite
2.0 Cisco Collaboration Endpoints Equipment and Hardware
2.1 Identify Cisco Webex Desktop Series (DX70, DX80, DeskPro) Hardware Components
2.2 Identifying Cisco Webex Room Kit (USB, Kit, Kit Mini, Kit Plus, Kit Pro) System Hardware Components
2.3 Identify Cisco Webex Room Panorama (70, 70D) Immersive System Hardware Components
2.4 Identify Cisco TelePresence IX-5000 Hardware Components
3.0 Service Knowledge
3.1 Describe common network tools used with Data, Video and Voice infrastructures
3.2 Identify service-related tasks specific to Cisco IP Phones
3.3 Replace hardware due to failure or upgrade
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